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Avaya IP Office

Products > Telephone Systems
Designed specifically for small and midsize businesses, IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications, including powerful video conferencing. An IP Office phone system helps you create your most productive mobile and remote workforce, easily and cost-effectively increase capacity and capabilities as your business grows, and gain business and customer service efficiencies.
An Avaya IP Office 500 small business phone system enables your entire organization to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.

• Total voice and data communication solution for small and mid-sized businesses.
• Functions as a traditional phone system or an IP Telephony Server.
• Supports both single locations and multi-site networks.
• Basic call center and voice messaging capabilities are built-in.
• Scalable as business needs grow.
• Protects current investments in communications.

Grow from five employees to over 2,000 (at a single site) and network up to 32 locations.
Collaborate via video: use built-in video softphones, integrate with Avaya Flare® Experience, or add the full-featured Video Collaboration Solution for IP Office to create a virtual conference room for mobile, desktop and room-system video collaboration.
Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
Track, record, and report on calls to build optimal customer interactions.
Use IP, digital, analog or SIP technology in any combination. IP Office interoperates with more than 2 million Avaya systems worldwide.
Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology

Additional applications, such as synchronizing voice mail messages in Microsoft Exchange e-mail InBox for easy message management; scheduling conferences, uploading documents for real-time viewing, and managing audio privileges for conference calls; and agent reporting and PC wallboards for call center environments can be added when needed.  The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms,
and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.

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